{"id":4256,"date":"2026-09-09T22:08:24","date_gmt":"2026-09-09T15:08:24","guid":{"rendered":"https:\/\/maruten-vn.com\/?p=4256"},"modified":"2026-09-28T22:25:15","modified_gmt":"2026-09-28T15:25:15","slug":"giai-quyet-phan-anh","status":"publish","type":"post","link":"https:\/\/maruten-vn.com\/ja\/giai-quyet-phan-anh\/","title":{"rendered":"PH\u01af\u01a0NG TH\u1ee8C TI\u1ebeP NH\u1eacN V\u00c0 GI\u1ea2I QUY\u1ebeT PH\u1ea2N \u00c1NH"},"content":{"rendered":"<p>MARUTEN VI\u1ec6T NAM t\u00f4n tr\u1ecdng quy\u1ec1n v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 cam k\u1ebft ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u v\u00e0 khi\u1ebfu n\u1ea1i m\u1ed9t c\u00e1ch minh b\u1ea1ch, thi\u1ec7n ch\u00ed v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt.<\/p>\n<h2>1. Ph\u1ea1m vi \u00e1p d\u1ee5ng<\/h2>\n<p>Ch\u00ednh s\u00e1ch n\u00e0y \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi:<\/p>\n<ul>\n<li>Kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m tr\u00ean website;<\/li>\n<li>Ng\u01b0\u1eddi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m;<\/li>\n<li>Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5;<\/li>\n<li>\u0110\u1ed1i t\u00e1c c\u00f3 giao d\u1ecbch v\u1edbi MARUTEN VI\u1ec6T NAM;<\/li>\n<li>C\u00e1c c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c g\u1eedi ph\u1ea3n \u00e1nh li\u00ean quan \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng c\u1ee7a website.<\/li>\n<\/ul>\n<h2>2. C\u00e1c ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp nh\u1eadn<\/h2>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u ho\u1eb7c khi\u1ebfu n\u1ea1i th\u00f4ng qua:<\/p>\n<ul>\n<li>E\u30e1\u30fc\u30eb: <strong><a href=\"mailto:sales.maruten.vn@gmail.com\">sales.maruten.vn@gmail.com<\/a><\/strong><\/li>\n<li>Hotline: <strong>+84 961 365 128<\/strong><\/li>\n<li>\u0110i\u1ec7n tho\u1ea1i v\u0103n ph\u00f2ng: <strong>+84 28 3939 3568<\/strong><\/li>\n<li>Zalo: <strong>0961 365 128<\/strong><\/li>\n<li>WhatsApp: <strong>+84 961 365 128<\/strong><\/li>\n<\/ul>\n<h3>Bi\u1ec3u m\u1eabu li\u00ean h\u1ec7 tr\u00ean website<\/h3>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi y\u00eau c\u1ea7u th\u00f4ng qua bi\u1ec3u m\u1eabu t\u1ea1i trang <strong>\u304a\u554f\u3044\u5408\u308f\u305b<\/strong> c\u1ee7a website.<\/p>\n<p>MARUTEN VI\u1ec6T NAM hi\u1ec7n c\u00f4ng khai c\u00e1c k\u00eanh Chat\/Zalo, WhatsApp, Email v\u00e0 Call tr\u00ean trang Li\u00ean h\u1ec7.<\/p>\n<h2>3. N\u1ed9i dung ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i<\/h2>\n<p>\u0110\u1ec3 MARUTEN VI\u1ec6T NAM c\u00f3 th\u1ec3 x\u1eed l\u00fd nhanh ch\u00f3ng, kh\u00e1ch h\u00e0ng n\u00ean cung c\u1ea5p:<\/p>\n<ul>\n<li>H\u1ecd v\u00e0 t\u00ean;<\/li>\n<li>S\u1ed1 \u0111i\u1ec7n tho\u1ea1i;<\/li>\n<li>Email;<\/li>\n<li>M\u00e3 \u0111\u01a1n h\u00e0ng n\u1ebfu c\u00f3;<\/li>\n<li>T\u00ean s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5;<\/li>\n<li>Th\u1eddi \u0111i\u1ec3m giao d\u1ecbch;<\/li>\n<li>N\u1ed9i dung ph\u1ea3n \u00e1nh ho\u1eb7c khi\u1ebfu n\u1ea1i;<\/li>\n<li>Y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng;<\/li>\n<li>H\u00ecnh \u1ea3nh, video ho\u1eb7c t\u00e0i li\u1ec7u li\u00ean quan n\u1ebfu c\u00f3.<\/li>\n<\/ul>\n<p>\u0110\u1ed1i v\u1edbi khi\u1ebfu n\u1ea1i v\u1ec1 s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i, giao sai, thi\u1ebfu h\u00e0ng ho\u1eb7c h\u01b0 h\u1ecfng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n, kh\u00e1ch h\u00e0ng n\u00ean cung c\u1ea5p h\u00ecnh \u1ea3nh t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m v\u00e0 bao b\u00ec khi nh\u1eadn h\u00e0ng.<\/p>\n<h2>4. Quy tr\u00ecnh x\u1eed l\u00fd<\/h2>\n<h3>B\u01b0\u1edbc 1: Ti\u1ebfp nh\u1eadn<\/h3>\n<p>MARUTEN VI\u1ec6T NAM ti\u1ebfp nh\u1eadn ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u ho\u1eb7c khi\u1ebfu n\u1ea1i th\u00f4ng qua c\u00e1c k\u00eanh \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1.<\/p>\n<h3>B\u01b0\u1edbc 2: X\u00e1c minh<\/h3>\n<p>MARUTEN VI\u1ec6T NAM ki\u1ec3m tra th\u00f4ng tin giao d\u1ecbch, \u0111\u01a1n h\u00e0ng, s\u1ea3n ph\u1ea9m, ch\u1ee9ng t\u1eeb v\u00e0 c\u00e1c t\u00e0i li\u1ec7u li\u00ean quan.<\/p>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft, MARUTEN VI\u1ec6T NAM c\u00f3 th\u1ec3 li\u00ean h\u1ec7 l\u1ea1i kh\u00e1ch h\u00e0ng \u0111\u1ec3 y\u00eau c\u1ea7u b\u1ed5 sung th\u00f4ng tin.<\/p>\n<h3>B\u01b0\u1edbc 3: \u0110\u00e1nh gi\u00e1 v\u00e0 x\u1eed l\u00fd<\/h3>\n<p>Sau khi x\u00e1c minh, MARUTEN VI\u1ec6T NAM s\u1ebd \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd ph\u00f9 h\u1ee3p v\u1edbi:<\/p>\n<ul>\n<li>N\u1ed9i dung giao d\u1ecbch;<\/li>\n<li>T\u00ecnh tr\u1ea1ng th\u1ef1c t\u1ebf c\u1ee7a s\u1ea3n ph\u1ea9m;<\/li>\n<li>Ch\u00ednh s\u00e1ch c\u1ee7a MARUTEN VI\u1ec6T NAM;<\/li>\n<li>Th\u1ecfa thu\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng;<\/li>\n<li>Quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 4: Th\u00f4ng b\u00e1o k\u1ebft qu\u1ea3<\/h3>\n<p>K\u1ebft qu\u1ea3 x\u1eed l\u00fd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng th\u00f4ng qua email, \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c ph\u01b0\u01a1ng th\u1ee9c li\u00ean h\u1ec7 ph\u00f9 h\u1ee3p.<\/p>\n<h3>B\u01b0\u1edbc 5: X\u1eed l\u00fd ti\u1ebfp theo<\/h3>\n<p>Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng ch\u01b0a \u0111\u1ed3ng \u00fd v\u1edbi k\u1ebft qu\u1ea3 gi\u1ea3i quy\u1ebft, hai b\u00ean s\u1ebd ti\u1ebfp t\u1ee5c trao \u0111\u1ed5i \u0111\u1ec3 t\u00ecm ph\u01b0\u01a1ng \u00e1n ph\u00f9 h\u1ee3p tr\u00ean c\u01a1 s\u1edf thi\u1ec7n ch\u00ed v\u00e0 quy\u1ec1n l\u1ee3i h\u1ee3p ph\u00e1p c\u1ee7a c\u00e1c b\u00ean.<\/p>\n<h2>5. Th\u1eddi gian x\u1eed l\u00fd<\/h2>\n<p>MARUTEN VI\u1ec6T NAM c\u1ed1 g\u1eafng ph\u1ea3n h\u1ed3i y\u00eau c\u1ea7u trong th\u1eddi gian s\u1edbm nh\u1ea5t.<\/p>\n<p>\u0110\u1ed1i v\u1edbi y\u00eau c\u1ea7u \u0111\u01a1n gi\u1ea3n, MARUTEN VI\u1ec6T NAM c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i trong th\u1eddi gian x\u1eed l\u00fd th\u00f4ng th\u01b0\u1eddng.<\/p>\n<p>\u0110\u1ed1i v\u1edbi v\u1ee5 vi\u1ec7c c\u1ea7n x\u00e1c minh v\u1edbi \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n, nh\u00e0 s\u1ea3n xu\u1ea5t, nh\u00e0 cung c\u1ea5p ho\u1eb7c b\u00ean th\u1ee9 ba, th\u1eddi gian x\u1eed l\u00fd c\u00f3 th\u1ec3 k\u00e9o d\u00e0i h\u01a1n v\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o n\u1ebfu c\u1ea7n th\u00eam th\u1eddi gian.<\/p>\n<p>\u0110\u1ed1i v\u1edbi y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3, th\u1eddi gian x\u1eed l\u00fd th\u1ef1c hi\u1ec7n theo <strong>Ch\u00ednh s\u00e1ch giao h\u00e0ng, \u0111\u1ed5i tr\u1ea3 v\u00e0 ho\u00e0n ti\u1ec1n<\/strong> \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1 tr\u00ean website.<\/p>\n<h2>6. Nguy\u00ean t\u1eafc gi\u1ea3i quy\u1ebft<\/h2>\n<p>MARUTEN VI\u1ec6T NAM th\u1ef1c hi\u1ec7n gi\u1ea3i quy\u1ebft tr\u00ean c\u00e1c nguy\u00ean t\u1eafc:<\/p>\n<ul>\n<li>Minh b\u1ea1ch;<\/li>\n<li>T\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng;<\/li>\n<li>X\u00e1c minh d\u1ef1a tr\u00ean th\u00f4ng tin v\u00e0 ch\u1ee9ng c\u1ee9;<\/li>\n<li>Kh\u00f4ng n\u00e9 tr\u00e1nh ho\u1eb7c b\u1ecf qua khi\u1ebfu n\u1ea1i h\u1ee3p l\u1ec7;<\/li>\n<li>B\u1ea3o v\u1ec7 th\u00f4ng tin c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng;<\/li>\n<li>Tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt.<\/li>\n<\/ul>\n<h2>7. Tr\u01b0\u1eddng h\u1ee3p tranh ch\u1ea5p<\/h2>\n<p>N\u1ebfu hai b\u00ean kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft b\u1eb1ng th\u01b0\u01a1ng l\u01b0\u1ee3ng, tranh ch\u1ea5p s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam t\u1ea1i c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n.<\/p>\n<p>Vi\u1ec7c kh\u00e1ch h\u00e0ng g\u1eedi khi\u1ebfu n\u1ea1i kh\u00f4ng l\u00e0m m\u1ea5t ho\u1eb7c h\u1ea1n ch\u1ebf quy\u1ec1n khi\u1ebfu n\u1ea1i, y\u00eau c\u1ea7u b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ho\u1eb7c c\u00e1c quy\u1ec1n kh\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng theo ph\u00e1p lu\u1eadt.<\/p>\n<h2>8. Li\u00ean h\u1ec7<\/h2>\n<p><strong>\u30de\u30eb\u30c6\u30f3 \u30d9\u30c8\u30ca\u30e0<\/strong><\/p>\n<p>\u0110\u1ecba ch\u1ec9: V\u0103n Ph\u00f2ng 405, t\u1ea7ng 04, Cao \u1ed1c City View, S\u1ed1 12 M\u1ea1c \u0110\u0129nh Chi, Ph\u01b0\u1eddng S\u00e0i G\u00f2n, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, Vi\u1ec7t Nam.<\/p>\n<p>\u30db\u30c3\u30c8\u30e9\u30a4\u30f3: +84 961 365 128<\/p>\n<p>E\u30e1\u30fc\u30eb: <a href=\"mailto:sales.maruten.vn@gmail.com\">sales.maruten.vn@gmail.com<\/a><\/p>\n<p>Zalo: 0961 365 128<\/p>\n<p>WhatsApp: +84 961 365 128<\/p>","protected":false},"excerpt":{"rendered":"<p>MARUTEN VI\u1ec6T NAM t\u00f4n tr\u1ecdng quy\u1ec1n v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 cam k\u1ebft ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u v\u00e0 khi\u1ebfu n\u1ea1i m\u1ed9t c\u00e1ch minh b\u1ea1ch, thi\u1ec7n ch\u00ed v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt. 1. Ph\u1ea1m vi \u00e1p d\u1ee5ng Ch\u00ednh s\u00e1ch n\u00e0y \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi: Kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m tr\u00ean website; Ng\u01b0\u1eddi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m; Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5; \u0110\u1ed1i t\u00e1c c\u00f3 giao d\u1ecbch v\u1edbi MARUTEN VI\u1ec6T NAM; C\u00e1c c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c g\u1eedi ph\u1ea3n \u00e1nh li\u00ean quan \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng c\u1ee7a website. 2. C\u00e1c ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp nh\u1eadn Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi ph\u1ea3n \u00e1nh, y\u00eau [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4258,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[93],"tags":[],"class_list":["post-4256","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chinh-sach"],"_links":{"self":[{"href":"https:\/\/maruten-vn.com\/ja\/wp-json\/wp\/v2\/posts\/4256","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maruten-vn.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/maruten-vn.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/maruten-vn.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maruten-vn.com\/ja\/wp-json\/wp\/v2\/comments?post=4256"}],"version-history":[{"count":1,"href":"https:\/\/maruten-vn.com\/ja\/wp-json\/wp\/v2\/posts\/4256\/revisions"}],"predecessor-version":[{"id":4257,"href":"https:\/\/maruten-vn.com\/ja\/wp-json\/wp\/v2\/posts\/4256\/revisions\/4257"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/maruten-vn.com\/ja\/wp-json\/wp\/v2\/media\/4258"}],"wp:attachment":[{"href":"https:\/\/maruten-vn.com\/ja\/wp-json\/wp\/v2\/media?parent=4256"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/maruten-vn.com\/ja\/wp-json\/wp\/v2\/categories?post=4256"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/maruten-vn.com\/ja\/wp-json\/wp\/v2\/tags?post=4256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}