MARUTEN VIETNAM is committed to providing quality products and professional after-sales services. The return policy below is applied to protect the legitimate rights of customers in case of technical errors, order errors or product exchange needs according to regulations.<\/p>\n
You can request exchange or return product<\/strong> in the following cases:<\/p>\n Time to receive request<\/strong>: Within 03 days from receipt of goods.<\/p>\n<\/li>\n Return processing time<\/strong>: Maximum 07 working days from receipt of product.<\/p>\n<\/li>\n<\/ul>\n Send return request via email: Provide information: Order code, product image, reason for return.<\/p>\n<\/li>\n We verify and notify the handling plan.<\/p>\n<\/li>\n Send the product to the instructed address for exchange\/return.<\/p>\n<\/li>\n<\/ol>\n In case of error from MARUTEN VIETNAM<\/strong> (defective product, wrong delivery): We bear all shipping costs two ways<\/strong>.<\/p>\n<\/li>\n In case customers change products according to personal needs<\/strong>: Customer payment two way shipping fee<\/strong>, the new product must be of equal or higher value than the purchased product.<\/p>\n<\/li>\n<\/ul>\n Used product, damaged by user.<\/p>\n<\/li>\n Products are designed or ordered according to individual requirements (printed logo, special size\u2026).<\/p>\n<\/li>\n Products included in the program Clearance sale \u2013 no returns<\/strong>, will be notified prior to purchase.<\/p>\n<\/li>\n<\/ul>\n\n\n
\n \nCase<\/th>\n Terms and Conditions<\/th>\n<\/tr>\n<\/thead>\n \n Product has technical error, damage due to manufacturer<\/td>\n Still within the specified period, unused<\/td>\n<\/tr>\n \n Products are broken or dented during transportation.<\/td>\n Send feedback within 24 hours of receiving the goods<\/td>\n<\/tr>\n \n Wrong product, quantity, model delivered<\/td>\n Product is unused and in original packaging.<\/td>\n<\/tr>\n \n Customers want to change to another product<\/td>\n Applicable to unused products, within 3 days (not applicable to custom-made products)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n 2. Time and return process<\/strong><\/h2>\n
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Procedure:<\/h3>\n
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sales.maruten.vn@gmail.com<\/code> or hotline: +84 961 365 128<\/code>.<\/p>\n<\/li>\n3. Return costs<\/strong><\/h2>\n
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4. Products are not eligible for return or exchange.<\/strong><\/h2>\n
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5. Support & Contact<\/strong><\/h2>\n