{"id":3641,"date":"2025-05-05T02:05:14","date_gmt":"2025-05-04T19:05:14","guid":{"rendered":"https:\/\/maruten-vn.com\/?p=3641"},"modified":"2025-05-06T20:40:35","modified_gmt":"2025-05-06T13:40:35","slug":"delivery-policy","status":"publish","type":"post","link":"https:\/\/maruten-vn.com\/en\/delivery-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<p class=\"\" data-start=\"258\" data-end=\"548\">MARUTEN VIETNAM commits to deliver goods quickly, on time and ensure product quality throughout the shipping process. The delivery policy below applies to all orders made via the website. <a class=\"\" href=\"https:\/\/maruten.vn\" target=\"_new\" rel=\"noopener nofollow\" data-start=\"464\" data-end=\"504\">https:\/\/maruten-vn.com<\/a> and the company&#039;s official contact channels.<\/p>\n<h2 class=\"\" data-start=\"555\" data-end=\"582\"><strong data-start=\"558\" data-end=\"582\">1. Delivery scope<\/strong><\/h2>\n<p class=\"\" data-start=\"584\" data-end=\"634\">We support delivery <strong data-start=\"611\" data-end=\"624\">nationwide<\/strong>, include:<\/p>\n<ul data-start=\"635\" data-end=\"824\">\n<li class=\"\" data-start=\"635\" data-end=\"711\">\n<p class=\"\" data-start=\"637\" data-end=\"711\">Ho Chi Minh City area: Direct delivery or through shipping partners.<\/p>\n<\/li>\n<li class=\"\" data-start=\"712\" data-end=\"824\">\n<p class=\"\" data-start=\"714\" data-end=\"824\">Other provinces: Delivery via reputable shipping units (VNPost, Giao Hang Nhanh, Viettel Post, etc.).<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"826\" data-end=\"980\"><strong data-start=\"826\" data-end=\"836\">Note:<\/strong> Some specialized equipment products or large-sized goods will be transported through separate logistics partners according to the agreement with the customer.<\/p>\n<h2 class=\"\" data-start=\"987\" data-end=\"1027\"><strong data-start=\"990\" data-end=\"1027\">2. Delivery time (estimated)<\/strong><\/h2>\n<div class=\"_tableContainer_16hzy_1\">\n<div class=\"_tableWrapper_16hzy_14 group flex w-fit flex-col-reverse\" tabindex=\"-1\">\n<table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"1029\" data-end=\"1328\">\n<thead data-start=\"1029\" data-end=\"1062\">\n<tr data-start=\"1029\" data-end=\"1062\">\n<th data-start=\"1029\" data-end=\"1039\" data-col-size=\"md\">Area<\/th>\n<th data-start=\"1039\" data-end=\"1062\" data-col-size=\"md\">Delivery time<\/th>\n<\/tr>\n<\/thead>\n<tbody data-start=\"1096\" data-end=\"1328\">\n<tr data-start=\"1096\" data-end=\"1136\">\n<td data-start=\"1096\" data-end=\"1115\" data-col-size=\"md\">Ho Chi Minh City<\/td>\n<td data-col-size=\"md\" data-start=\"1115\" data-end=\"1136\">1\u20132 business days<\/td>\n<\/tr>\n<tr data-start=\"1137\" data-end=\"1187\">\n<td data-start=\"1137\" data-end=\"1166\" data-col-size=\"md\">Ho Chi Minh City and neighboring provinces<\/td>\n<td data-col-size=\"md\" data-start=\"1166\" data-end=\"1187\">2\u20134 business days<\/td>\n<\/tr>\n<tr data-start=\"1188\" data-end=\"1231\">\n<td data-start=\"1188\" data-end=\"1210\" data-col-size=\"md\">Other provinces<\/td>\n<td data-col-size=\"md\" data-start=\"1210\" data-end=\"1231\">3\u20137 business days<\/td>\n<\/tr>\n<tr data-start=\"1232\" data-end=\"1328\">\n<td data-start=\"1232\" data-end=\"1277\" data-col-size=\"md\">Pre-order, made to order<\/td>\n<td data-col-size=\"md\" data-start=\"1277\" data-end=\"1328\">According to the agreed time when confirming the order<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"sticky end-(--thread-content-margin) h-0 self-end select-none\">\n<div class=\"absolute end-0 flex items-end\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p class=\"\" data-start=\"1330\" data-end=\"1453\"><strong data-start=\"1330\" data-end=\"1340\">Note:<\/strong> Delivery times may vary depending on weather conditions, delivery address or partner shipping schedule.<\/p>\n<h2 class=\"\" data-start=\"1460\" data-end=\"1483\"><strong data-start=\"1463\" data-end=\"1483\">3. Delivery fee<\/strong><\/h2>\n<ul data-start=\"1485\" data-end=\"1852\">\n<li class=\"\" data-start=\"1485\" data-end=\"1579\">\n<p class=\"\" data-start=\"1487\" data-end=\"1579\"><strong data-start=\"1487\" data-end=\"1516\">Orders within Ho Chi Minh City<\/strong>: Free or supported shipping fee depending on order value.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1580\" data-end=\"1730\">\n<p class=\"\" data-start=\"1582\" data-end=\"1730\"><strong data-start=\"1582\" data-end=\"1610\">Orders from other provinces\/cities<\/strong>: Shipping fee will be specifically notified when confirming order, depending on size, weight and delivery location.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1731\" data-end=\"1852\">\n<p class=\"\" data-start=\"1733\" data-end=\"1852\"><strong data-start=\"1733\" data-end=\"1780\">Large value orders or special equipment<\/strong>: May be free or subsidized shipping according to individual policy.<\/p>\n<\/li>\n<\/ul>\n<h2 class=\"\" data-start=\"1859\" data-end=\"1895\"><strong data-start=\"1862\" data-end=\"1895\">4. Check goods upon receipt<\/strong><\/h2>\n<p class=\"\" data-start=\"1897\" data-end=\"2017\">Dear Customer <strong data-start=\"1907\" data-end=\"1937\">have the right to inspect the product<\/strong> before payment (if COD or direct receipt). When receiving the goods, please:<\/p>\n<ul data-start=\"2019\" data-end=\"2258\">\n<li class=\"\" data-start=\"2019\" data-end=\"2093\">\n<p class=\"\" data-start=\"2021\" data-end=\"2093\">Check packaging condition, quantity, type and quality of products.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2094\" data-end=\"2156\">\n<p class=\"\" data-start=\"2096\" data-end=\"2156\">Note or refuse to accept if there are signs of damage or discrepancy.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2157\" data-end=\"2258\">\n<p class=\"\" data-start=\"2159\" data-end=\"2258\">Contact MARUTEN VIETNAM customer service immediately for quick support.<\/p>\n<\/li>\n<\/ul>\n<h2 class=\"\" data-start=\"2265\" data-end=\"2312\"><strong data-start=\"2268\" data-end=\"2312\">5. In case of unsuccessful delivery<\/strong><\/h2>\n<p class=\"\" data-start=\"2314\" data-end=\"2371\">Several situations can lead to failed delivery:<\/p>\n<ul data-start=\"2372\" data-end=\"2561\">\n<li class=\"\" data-start=\"2372\" data-end=\"2445\">\n<p class=\"\" data-start=\"2374\" data-end=\"2445\">Customer provided incorrect address or unreachable phone number.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2446\" data-end=\"2498\">\n<p class=\"\" data-start=\"2448\" data-end=\"2498\">The customer did not receive the goods within the scheduled time.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2499\" data-end=\"2561\">\n<p class=\"\" data-start=\"2501\" data-end=\"2561\">Objective factors such as natural disasters, traffic disruptions, etc.<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"2563\" data-end=\"2686\">In these cases, we will proactively contact you to arrange a second delivery or negotiate a suitable solution.<\/p>\n<h2 class=\"\" data-start=\"2693\" data-end=\"2720\"><strong data-start=\"2696\" data-end=\"2720\">6. Support and contact<\/strong><\/h2>\n<p class=\"\" data-start=\"2722\" data-end=\"2787\">For any questions regarding the delivery process, please contact:<\/p>\n<p class=\"\" data-start=\"2789\" data-end=\"2964\"><strong data-start=\"2789\" data-end=\"2809\">MARUTEN VIETNAM<\/strong><br data-start=\"2809\" data-end=\"2812\" \/>\ud83d\udccd Office 405, 4th floor, City View Building, 12 Mac Dinh Chi, Ward Da Kao, District 1, HCMC<br data-start=\"2895\" data-end=\"2898\" \/>\ud83d\udcde Hotline: +84 961 365 128<br data-start=\"2925\" data-end=\"2928\" \/>\ud83d\udce7 Email: <a rel=\"noopener\" data-start=\"2938\" data-end=\"2964\">sales.maruten.vn@gmail.com<\/a><\/p>\n<p class=\"\" data-start=\"2971\" data-end=\"3100\"><strong data-start=\"2971\" data-end=\"3100\">We always strive to deliver quickly - on time - safely to bring the most satisfying shopping experience to you.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>MARUTEN VI\u1ec6T NAM cam k\u1ebft giao h\u00e0ng nhanh ch\u00f3ng, \u0111\u00fang h\u1eb9n v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m trong su\u1ed1t qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n. Ch\u00ednh s\u00e1ch giao h\u00e0ng d\u01b0\u1edbi \u0111\u00e2y \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n qua website https:\/\/maruten-vn.com v\u00e0 c\u00e1c k\u00eanh li\u00ean h\u1ec7 ch\u00ednh th\u1ee9c c\u1ee7a c\u00f4ng ty. 1. Ph\u1ea1m [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3642,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[93],"tags":[],"class_list":["post-3641","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chinh-sach"],"_links":{"self":[{"href":"https:\/\/maruten-vn.com\/en\/wp-json\/wp\/v2\/posts\/3641","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maruten-vn.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/maruten-vn.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/maruten-vn.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maruten-vn.com\/en\/wp-json\/wp\/v2\/comments?post=3641"}],"version-history":[{"count":1,"href":"https:\/\/maruten-vn.com\/en\/wp-json\/wp\/v2\/posts\/3641\/revisions"}],"predecessor-version":[{"id":3643,"href":"https:\/\/maruten-vn.com\/en\/wp-json\/wp\/v2\/posts\/3641\/revisions\/3643"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/maruten-vn.com\/en\/wp-json\/wp\/v2\/media\/3642"}],"wp:attachment":[{"href":"https:\/\/maruten-vn.com\/en\/wp-json\/wp\/v2\/media?parent=3641"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/maruten-vn.com\/en\/wp-json\/wp\/v2\/categories?post=3641"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/maruten-vn.com\/en\/wp-json\/wp\/v2\/tags?post=3641"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}