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MARUTEN VIETNAM commits to deliver goods quickly, on time and ensure product quality throughout the shipping process. The delivery policy below applies to all orders made via the website. https://maruten-vn.com and the company's official contact channels.
1. Delivery scope
We support delivery nationwide, include:
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Ho Chi Minh City area: Direct delivery or through shipping partners.
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Other provinces: Delivery via reputable shipping units (VNPost, Giao Hang Nhanh, Viettel Post, etc.).
Note: Some specialized equipment products or large-sized goods will be transported through separate logistics partners according to the agreement with the customer.
2. Delivery time (estimated)
| Area | Delivery time |
|---|---|
| Ho Chi Minh City | 1–2 business days |
| Ho Chi Minh City and neighboring provinces | 2–4 business days |
| Other provinces | 3–7 business days |
| Pre-order, made to order | According to the agreed time when confirming the order |
Note: Delivery times may vary depending on weather conditions, delivery address or partner shipping schedule.
3. Delivery fee
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Orders within Ho Chi Minh City: Free or supported shipping fee depending on order value.
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Orders from other provinces/cities: Shipping fee will be specifically notified when confirming order, depending on size, weight and delivery location.
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Large value orders or special equipment: May be free or subsidized shipping according to individual policy.
4. Check goods upon receipt
Dear Customer have the right to inspect the product before payment (if COD or direct receipt). When receiving the goods, please:
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Check packaging condition, quantity, type and quality of products.
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Note or refuse to accept if there are signs of damage or discrepancy.
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Contact MARUTEN VIETNAM customer service immediately for quick support.
5. In case of unsuccessful delivery
Several situations can lead to failed delivery:
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Customer provided incorrect address or unreachable phone number.
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The customer did not receive the goods within the scheduled time.
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Objective factors such as natural disasters, traffic disruptions, etc.
In these cases, we will proactively contact you to arrange a second delivery or negotiate a suitable solution.
6. Support and contact
For any questions regarding the delivery process, please contact:
MARUTEN VIETNAM
📍 Office 405, 4th floor, City View Building, 12 Mac Dinh Chi, Ward Da Kao, District 1, HCMC
📞 Hotline: +84 961 365 128
📧 Email: sales.maruten.vn@gmail.com
We always strive to deliver quickly - on time - safely to bring the most satisfying shopping experience to you.